Staff Management Techniques
By Jeremy Bradley
Managing staff relies on effective communication techniques.
As a business owner, you already know that managing staff can be one of the most trying tasks you face. Whether you have only one employee or if you have dozens, there are four tried-and-true techniques that you can use to manage staff effectively.
Clear and concise communication is absolutely essential to manage employees. This communication should happen in at least two different ways. First, hold productive team meetings where company goals and benchmarks are discussed and where employees can raise concerns in an open forum. Second, have one-to-one meetings with each of your direct reports. A weekly or biweekly sit-down with your employees gives them direct access to ask you for clarification on issues, to be given new tasks and to report on progress. It is wise to follow up all of your meetings with employees in writing. This reinforces the management directives and lists the agreed-upon points. Reiteration is key; it helps avoid confusion and eliminates the back-and-forth.
Creating a comfortable and friendly work environment is also key to effective management. Little things can go a long way: Provide employees with a well-stocked break room full of coffee, tea and water, make sure employee restrooms are routinely cleaned, allow employees their requisite breaks and lunch periods and greet your staff as you meet them in the mornings, in the hallways and as they leave for the evening. A friendly and supportive work climate helps ease tension and makes employees to feel comfortable talking to you about problems that affect their ability to earn your business money. Furthermore, happy employees stay with a company longer and develop a sense of loyalty and respect for the business’ products and services.
Effective management is about more that just delegation; it is also about assigning leadership roles and empowering your employees to take on tasks. When you give employees some freedom to choose their own projects and to assume responsibilities, you empower them to do good work. Generally, employees want to feel challenged in their jobs and want the feeling of success that comes with a job well done, especially when the project was self-initiated.
Rewards and Compensation
Compensation is about more than just giving your employees a paycheck. Let your employees know, both verbally and in writing, that they’ve done a good job. Send email messages to all staff to acknowledge hard work and dedication. If you have the resources, give your employees bonuses or incentives. Often, even a small token or gesture of thanks can go a long way in motivating your employees and helping them feel supported in the work place.